How ph33f Protects Your Privacy
Before you read the full policy, here's a plain-language overview of the privacy commitments ph33f makes to every registered player in the Philippines.
Secure Data Storage
All personal data collected by ph33f is stored on encrypted servers with restricted access controls. We follow industry-standard security protocols to protect your information from unauthorised access or disclosure.
No Third-Party Selling
ph33f will never sell your personal data to advertisers or third-party marketers. Your information is used strictly to operate and improve the platform, process your transactions, and comply with Philippine regulations.
Your Data Rights
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data. ph33f provides clear channels for exercising all your statutory data rights.
Minimal Data Collection
ph33f only collects the personal data that is genuinely necessary to operate the platform, verify your identity, process payments, and comply with legal obligations. We don't collect what we don't need.
Opt-Out of Marketing
If you don't want to receive promotional communications from ph33f, you can opt out at any time – either from your account settings or by contacting our support team. We respect your inbox.
DPA Compliance
ph33f operates in full compliance with Republic Act 10173 – the Philippine Data Privacy Act. We are registered with the National Privacy Commission (NPC) as required by law.
Plain-language summary: ph33f collects only the data needed to run a safe, legal, and fair gaming platform for Filipino players. We do not sell your data. You have full rights over your information under Philippine law. Read on for the complete details.
1. Introduction
This Privacy Policy describes how ph33f collects, uses, stores, and protects the personal information of everyone who registers for or uses the ph33f online gaming platform, accessible at ph33f.app and through any associated mobile applications or services.
ph33f takes your privacy seriously. We're building this platform for Filipinos, and part of that commitment is treating your personal information with genuine care – not just ticking a compliance box. This policy is written in plain language so you actually understand what you're agreeing to, not just what a lawyer needs on paper.
By registering an account or using any ph33f service, you confirm that you have read and understood this Privacy Policy. This policy forms part of our overall Terms and Conditions.
From Makati to every city in the Philippines – ph33f handles your data with the same care regardless of where you play.
2. Who We Are
ph33f is an online gaming platform operating in the Philippines. For the purposes of data privacy law, ph33f is the personal information controller responsible for your data when you use our platform.
Our Data Protection Officer (DPO) is responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and can be reached at privacy@ph33f.app. All data-related concerns, requests, and complaints should be directed to the DPO in the first instance.
3. Data We Collect
ph33f collects personal data in the following categories:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Account registration & age/identity verification |
| Contact Data | Mobile number, email address, residential address | Account communications, support, KYC |
| Financial Data | GCash number, Maya account, bank account details, card last four digits | Processing deposits and withdrawals |
| Transaction Data | Deposit and withdrawal history, bet records, game history | Account management, dispute resolution, regulatory compliance |
| Technical Data | IP address, device type, browser type, session timestamps | Security monitoring, fraud prevention, platform performance |
| Usage Data | Pages visited, games played, features accessed, click data | Platform improvement, personalised experience |
| Communications Data | Support chat logs, email correspondence | Customer support quality, dispute records |
ph33f does not intentionally collect sensitive personal information beyond what is required for identity verification purposes. We do not collect data about your religion, political views, health condition, or sexual orientation.
4. How We Collect Your Data
ph33f collects your personal data through the following channels:
- Direct registration: When you create a ph33f account, you provide your name, contact details, date of birth, and other registration information directly.
- Identity verification: When you submit a government-issued ID for KYC verification before processing your first withdrawal.
- Payment processing: When you make a deposit or request a withdrawal, your payment details are collected through our secure payment integrations.
- Platform usage: As you use the ph33f platform, we automatically collect technical and usage data through cookies, log files, and similar technologies.
- Customer support interactions: When you contact our support team via live chat or email, we record the content of those interactions for quality assurance and dispute resolution purposes.
- Third-party verification: In some cases, we may verify identity information against third-party databases as required by anti-money laundering and know-your-customer regulations.
Whether you're in Cebu IT Park or anywhere else, your ph33f data is protected by the same robust privacy standards.
5. How We Use Your Data
ph33f uses your personal data for the following purposes:
- To create and manage your ph33f account
- To verify your identity and comply with know-your-customer (KYC) requirements
- To process deposits, withdrawals, and all financial transactions on the platform
- To provide and improve our gaming services, including personalising your experience where you have consented to this
- To detect and prevent fraud, money laundering, and other prohibited activities
- To comply with applicable Philippine gaming regulations, anti-money laundering laws, and tax obligations
- To respond to your customer support queries and resolve disputes
- To send you service-related communications such as account confirmations, security alerts, and transaction receipts
- To send you promotional communications about ph33f offers, where you have consented or where we have a legitimate interest in doing so
- To conduct platform analytics that help us understand how players use ph33f and where we can improve
ph33f will never use your data to build advertising profiles that are sold to third parties, and we will never share your gambling activity data with employers, insurance companies, or any entity that could use it to disadvantage you.
6. Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, ph33f relies on the following lawful bases for processing your personal information:
- Contract performance: Processing necessary to provide the services you signed up for – account management, payment processing, game access.
- Legal obligation: Processing required for compliance with Philippine gaming regulations, anti-money laundering law, tax law, and any lawful orders from regulators or courts.
- Consent: Where we rely on your consent for optional processing – such as marketing communications or certain analytics – you can withdraw that consent at any time.
- Legitimate interests: Where we have a legitimate interest that is not overridden by your rights – such as fraud prevention, platform security, and improving our services.
8. Data Retention
ph33f retains your personal data for as long as your account remains active and for a period thereafter as required by law or legitimate business need. The general retention periods we apply are:
- Account and identity data: Retained for the duration of your account plus 5 years after account closure, in line with Philippine anti-money laundering record-keeping requirements.
- Transaction records: Retained for 5 years from the date of each transaction, as required by the AMLC.
- Customer support records: Retained for 3 years from the date of the last interaction.
- Technical and usage logs: Retained for 12 months, after which they are anonymised or deleted.
- Marketing consent records: Retained for as long as you hold a ph33f account or until you withdraw consent.
When data is no longer required, ph33f securely deletes or anonymises it in a way that makes re-identification impossible.
ph33f players across the Philippines can trust that their financial and personal data is handled securely at every step.
9. Security Measures
ph33f implements technical and organisational security measures appropriate to the sensitivity of your personal data. These include:
- TLS/SSL encryption for all data transmitted between your device and ph33f servers
- AES-256 encryption for data stored in our databases
- Multi-factor authentication options for player accounts
- Strict internal access controls – only staff who need access to your data for their specific job role can access it
- Regular security audits and penetration testing conducted by independent cybersecurity professionals
- 24/7 security monitoring with automated alerts for unusual account activity
- A documented data breach response procedure that meets the NPC's breach notification requirements
Despite these measures, no online platform can guarantee absolute security. If you believe your ph33f account has been compromised, please contact us immediately at security@ph33f.app.
ph33f will notify affected players and the National Privacy Commission within 72 hours of discovering a data breach that is likely to cause harm to the individuals concerned, in accordance with our legal obligations.
10. Your Data Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights as a data subject. ph33f respects each of these rights and provides accessible ways to exercise them.
Right to Access
Request a copy of the personal data ph33f holds about you and information about how it is being used.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data when it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to Object
Object to processing based on legitimate interests, including profiling for direct marketing purposes.
Right to Data Portability
Request your personal data in a structured, commonly used format to transfer to another platform.
Right to Withdraw Consent
Withdraw consent for processing activities based on consent at any time, without affecting prior lawful processing.
To exercise any of these rights, contact our Data Protection Officer at privacy@ph33f.app. We will respond to verified requests within 15 business days. We may need to verify your identity before processing requests to protect the security of your account.
11. Cookies & Tracking Technologies
ph33f uses cookies and similar tracking technologies on the platform. Here is what we use and why:
- Essential cookies: Required for the platform to function correctly – keeping you logged in, maintaining your session state, and ensuring payment processes complete securely. These cannot be disabled without breaking the platform.
- Performance cookies: Help us understand how players navigate the ph33f platform so we can identify and fix problems and improve the user experience. Data collected is aggregated and anonymised.
- Functional cookies: Remember your preferences such as language settings and game lobby filters to provide a more personalised experience.
- Analytics cookies: Used to track platform usage patterns over time. We use reputable analytics tools with data processing agreements in place.
You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies may affect certain features of the ph33f platform. A cookie consent banner is displayed on your first visit to the site.
ph33f does not use third-party advertising cookies or allow external ad networks to track you across websites via our platform.
12. Minors
ph33f's services are strictly for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under this age. If we discover that an account belongs to a minor, we will immediately close the account, void any associated transactions, and delete the minor's personal data unless retention is required by law.
If you believe a minor has registered on ph33f, please contact us immediately at support@ph33f.app so we can investigate and take action.
13. International Data Transfers
ph33f primarily stores and processes personal data within the Philippines. In some cases, data may be processed by our technology service providers in other countries. When this occurs, ph33f ensures that appropriate safeguards are in place to protect your data to at least the standard required by Philippine data privacy law.
We only transfer data internationally to processors that have agreed to our data processing terms and that operate in jurisdictions with adequate data protection standards or under contractual protections that meet NPC requirements.
14. Changes to This Privacy Policy
ph33f may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. The date at the top of this page reflects when the policy was last revised.
For material changes that significantly affect how we use your personal data, we will notify you by email to the address registered on your account at least 14 days before the changes take effect. For minor clarifications and non-material updates, we will update this page without direct notification.
Your continued use of the ph33f platform after any Privacy Policy update constitutes your acceptance of the revised policy. If you do not accept the updated policy, please contact us to close your account.
15. Contact Us & Filing a Complaint
If you have questions, concerns, or requests related to your personal data and how ph33f handles it, please contact our Data Protection Officer:
- Email (DPO): privacy@ph33f.app
- General Support: support@ph33f.app
- Live Chat: Available 24/7 from your ph33f account dashboard
We aim to acknowledge all privacy-related requests within 5 business days and resolve them within 15 business days. If a request is complex or requires additional verification, we will keep you informed of progress.
If you are not satisfied with how ph33f has handled your personal data, you have the right to file a complaint with the National Privacy Commission of the Philippines:
- National Privacy Commission (NPC): 5th Floor, Delegation Building, PICC Complex, Roxas Boulevard, Pasay City, Metro Manila
- NPC Website: privacy.gov.ph
We would always prefer to resolve privacy concerns directly with you first before an NPC complaint is filed, and our DPO is committed to doing so fairly and promptly.